Tips for Ordering


To order by snail mail or fax, or using a check or money order, click here.


"NO QUESTIONS ASKED" LIFETIME DVD GUARANTEE POLICY

First, if a DVD arrives in defective condition, just return it to us within 90 days for a replacement at NO CHARGE.


Since DVDs can be illegally copied, we cannot make refunds once you've received a DVD, but if a DVD you've purchased from Enemarotica fails to play, anytime, even years later, The Collector will replace it with another DVD of the same title for $10 to cover our costs for blank DVD media, postage & handling.

Our feeling is that you've paid for the CONTENT of the video and that you own the content forever, so if the physical recording media fails, you should not have to buy the content twice in order to replace the video. Just return the failed DVD to The Collector along with a tenner to cover our costs for blank DVD media, postage & handling.


BILLING INFORMATION

All orders are billed from Laser Systems Development Corporation to keep "Enemarotica" from appearing on your bill. Don't freak out when you see Laser Systems on your credit card bill.

You did not buy a laser.


DOMESTIC SHIPPING OPTIONS

STANDARD 1st CLASS MAIL

STANDARD DOMESTIC SHIPPING (First Class Mail) IS FREE

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PRIORITY MAIL

Priority mail is available for $3 extra

(Domestic orders only)

PRIORITY MAIL INCLUDES INSURANCE AND TRACKING

We will not furnish tracking numbers when we ship your order. We will retain them, in case your order is lost.

The USPS claims delivery times of 5-7 days for normal First Class Mail and 2-3 for Priority Mail



INTERNATIONAL & CANADIAN CUSTOMERS

We ship to any country on earth for $20 per order ($10 to Canada).



NO REFUNDS / NO GUARANTEES POLICY ON ORDERS SHIPPED OUTSIDE THE USA


Before you order for International Delivery, please read the following disclaimer:

THE BAD NEWS:

NO REFUNDS FOR OVERSEAS PACKAGES THAT DO NOT ARRIVE

NO TRACKING SERVICE AVAILABLE

WE CAN MAKE NO GUARANTEE THAT YOUR LOCAL CUSTOMS SERVICE WON'T CONFISCATE YOUR SHIPMENT

IN SHORT, WE CAN GUARANTEE ABSOLUTELY NOTHING EXCEPT THAT WE'LL MAIL IT PROPERLY

THE GOOD NEWS:

If your shipment is lost, you have already paid for the CONTENT and will not have to pay for it twice if you want us to try shipping again. We can re-ship you the same order for $10 per disc to cover the DVD media and Anika's labour.

If you do not agree to these terms, do not place an order.


HOW QUICKLY WILL ENEMAROTICA SHIP MY ORDER?

We ship once a week, every Wednesday.

All orders received before Wednesday will be shipped Wednesday. Orders received Wednesday after our post office deadline will be shipped the following Wednesday.

"First Class Mail" service usually takes two to five working days after shipment to get to the customer, depending on how far from Portland, Oregon the customer resides.

If you fail to receive your order in a timely fashion, please contact us before you freak out and report us your credit card company.
If you order is lost, we can ship another. Sometimes things really do get lost in the mail. Whatever the problem, just email us and we'll take care of it with no fuss or bother.


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